We recommend strategies and solutions that amongst other assist customers with:
>> Information technology Projects: Take projects of all sizes, some in progress and problematic, at
national and multinational level, to a successful conclusion including ERP (Enterprise Resource
Planning) implementations
>> Implement or revamp solutions: to measurable business proficiencies, costing services and matching
up to business benefits returns
>> Reduce costs: sometimes drastically and right sizing solutions to desirable business levels,
>> Problem solving: “repairing” flawed system and effective User support and services,
>> Review and matching business processes: to business application systems for optimized efficiencies
and effectiveness.
>> Devise technology based opportunities: sometimes innovative, to develop business competitive
advantages.
>> Define IS/IT working disciplines: that do not exceed organizational needs; Strategies, Goals,
Objectives, Strategies, Policies, Standards and Guidelines for Governance, Security, Hardware,
Organization and Architecture,
>> Coach and mentor staff: enabling the business rather than technologies, the focus of their
efforts,Demonstrate to the Executive and Departmental
>> Management, how to manage the business side of IS/IT: and align its objectives with the business
priorities,
>> Transform IS/IT into powerful management tools,
>> Make IT ready to respond rapidly to business needs to counter competitors’ initiatives and to take
advantage of business opportunities ahead of competitors.
>> Align IT with the business priorities and recommending actions.
"We transfer knowledge for the management of a winning IS/IT."
IT organizations of all sizes require the same level of expertise since the technologies employed and customer expected performance are the same. However smaller IT installations may not justify full time employment of diverse technical specialists, for whom there is no work and is costly, but have the option of outsourcing those tasks and benefit from specialized technical services alike any larger installation.
MyiQ support is divided into 3 levels:
>> The 1st level is the day to day support carried out by a technician guided by specialists,
>> The 2nd level is assigned to a specialist of each product and
>> The 3rd level is a specialist from the manufacturer of the hardware or software.
The level of myiQ involvement is negotiated with the customer. Some daily tasks, not requiring specialized knowledge, can be undertaken by the customer.
Local Area Network Support
LAN support includes the network itself as well as all the computer hardware equipment connected to the network and the Process and Environmental software and data backup.
Backup
>> Daily tasks undertaken by the 1st level support as guided by 2nd level backup specialist.
>> Daily Logs checked undertaken by the 1st level support.
>> Monthly customer “health-checks” by the 2nd level backup specialist including review of guidelines and
recommendations.
>> Liaison with Business Application Systems product specialists and agree on data back up and restore
requirements.
LAN, Telephony and Internet
>> Daily call out, liaison and calls to external suppliers and Service Providers.
>> Weekly tasks carried by 1st level support technician as guided by a network 2nd level specialist. Includes
software updates, Internet sites filter updates, network intrusion management and other.
>> Monthly customer “health-checks” by the 2nd level specialist including review of guidelines and
recommendations.
>> Managing or liaising the setting up of Firewall policies with the Firewall provider.
Email
>> Daily call out (includes creating and deleting users) and
>> Weekly tasks carried by 1st level support technician as guided by a Microsoft 2nd level specialist.
>> Monthly customer “health-checks” by the Microsoft 2nd level specialist including review of guidelines and
recommend improvements and setting up of policies.
Server, Desktop, Notebook and peripherals support
>> Daily call out and
>> Weekly tasks carried by 1st level support technician as guided by the relevant 2nd level specialist.
>> The relevant 2nd level specialist (depending on the nature of the problem) to be called when necessary.
>> 1st and 2nd levels IT support to attend to Business Application Systems’ hardware environmental
requirements not in the product supplier’s specialist domain.
>> Management of software CD’s and DVDs.
>> Assist with hardware installation and repairs.
>> This field of support include Operating Systems updates, as well as virus, spasm and spyware updates,
password updates, loading and reloading of operating systems software, systems connectivity, disk
defragmentation and clean up, user training and other required by the hardware and environmental
software.
Server Room
>> Maintain the server room and cabling tidy including electrical wiring.
Remote Access
>> Manage and implement authorized users’ remote access to the network according to customer’s policies.
>> Remote support speeds up support once but it is not advisable before the Network is secure following the
recommendations from the proposed audit report.
>> Remote support management and granting of access authorization to other suppliers.
>> The access to the network must be managed by one entity and in line with policies and ensure that thirds
parties observe customer’ policies.
>> Management of remote access to 3rd parties during the period of need if the need is not a constant.
Wide Area Network
>> 1st level support to liaise with the internal or external service providers, place calls for service and follow up
repairs to satisfactory conclusion with a sense of urgency.
>> 2nd level network specialist to review internal and outsourced network configuration and adherence to the
network security policies or alternative secure option.
>> 2nd level network specialist to manage access to Local Area Network.
Business Application Systems
Business Application Systems are supported by specialists trained by software manufacturers, a skill that is not part of the generic standard IP based networking and Microsoft environmental software.
Business Applications
(Customer to liaise with product suppliers on business functionality and myiQ to liaise on technical matters)
>> Daily tasks carried out by the customer. Includes create and delete of users as approved by the business
system owner.
>> Product specialist to visit customer every quarter to perform a “health-check” which details are to be
agreed
>> Product specialist to provide training to users.
>> Product specialist to liaise with Backup 2nd level specialist on data back up requirements.
>> Product specialist to implement system upgrades when released and agreed to be implemented.
>> Product specialist to liaise with 1st and 2nd levels IT support to attend to hardware environmental
requirements not in the supplier’s specialist domain.
Intranet & Extranet
>> Daily call out and weekly tasks carried by 1st level support technician as guided by a product 2nd level
specialist. Includes create and delete of users as approved by the business system owner.
>> Quarterly customer “health-checks” by the product 2nd level specialist including review of guidelines and
recommend improvements. Liaise with Backup 2nd level specialist on data back up requirements.
Information Technology Management
IT auditable controls
(myiQ offer)
>> Annual review of auditable controls and
>> Periodical updates to accommodate new systems and environmental changes.
Periodical checkups
>> Network security audit (including all devices attached to the network)
>> Software licenses audit
>> Asset Management (software and hardware)
Engineering and support
All installations are supported by qualified staff from network design to integration, operation, management, equipment procurement, leasing, training and so on.
Before designing and delivering solutions we discuss with our customer the business requirements so that the final result is a business solution that satisfies the business needs of our customers.
IT Security
We offer security audits for networks and auditable security controls to IT management processes as well as Internet security, desktop, Anti-Virus, Anti-Spasm and other.
Network Monitoring
Our customers are supported by a monitoring centre 24 hours a day everyday of the year and the customers are given access to their network segment from our management system. Besides that, customers may employ their own monitoring systems is so wish.
Procurement
To the non-technologies minded customers, myiQ manages the process of procurement, on behalf of customers, analysing and presenting pros and cons of different offerings against specific requirements defined and agreed by customers. Every supplier has adequate solutions but not always the right fit for every customer requirement.
Project Management
We project manage on behalf of customers from simple LAN’s to designing, building and installing entire IT infrastructures including server rooms and the required hardware and software.
WAN’s & LAN’s
We install complete WAN’s and LAN’s (cabling and hardware) in South Africa some other countries in Africa including Office Software, Servers, Desktops, Notebooks, Printers, Scanners and a wide range of other equipment and software.
>> Information technology Projects: Take projects of all sizes, some in progress and problematic, at
national and multinational level, to a successful conclusion including ERP (Enterprise Resource
Planning) implementations
>> Implement or revamp solutions: to measurable business proficiencies, costing services and matching
up to business benefits returns
>> Reduce costs: sometimes drastically and right sizing solutions to desirable business levels,
>> Problem solving: “repairing” flawed system and effective User support and services,
>> Review and matching business processes: to business application systems for optimized efficiencies
and effectiveness.
>> Devise technology based opportunities: sometimes innovative, to develop business competitive
advantages.
>> Define IS/IT working disciplines: that do not exceed organizational needs; Strategies, Goals,
Objectives, Strategies, Policies, Standards and Guidelines for Governance, Security, Hardware,
Organization and Architecture,
>> Coach and mentor staff: enabling the business rather than technologies, the focus of their
efforts,Demonstrate to the Executive and Departmental
>> Management, how to manage the business side of IS/IT: and align its objectives with the business
priorities,
>> Transform IS/IT into powerful management tools,
>> Make IT ready to respond rapidly to business needs to counter competitors’ initiatives and to take
advantage of business opportunities ahead of competitors.
>> Align IT with the business priorities and recommending actions.
"We transfer knowledge for the management of a winning IS/IT."
IT organizations of all sizes require the same level of expertise since the technologies employed and customer expected performance are the same. However smaller IT installations may not justify full time employment of diverse technical specialists, for whom there is no work and is costly, but have the option of outsourcing those tasks and benefit from specialized technical services alike any larger installation.
MyiQ support is divided into 3 levels:
>> The 1st level is the day to day support carried out by a technician guided by specialists,
>> The 2nd level is assigned to a specialist of each product and
>> The 3rd level is a specialist from the manufacturer of the hardware or software.
The level of myiQ involvement is negotiated with the customer. Some daily tasks, not requiring specialized knowledge, can be undertaken by the customer.
Local Area Network Support
LAN support includes the network itself as well as all the computer hardware equipment connected to the network and the Process and Environmental software and data backup.
Backup
>> Daily tasks undertaken by the 1st level support as guided by 2nd level backup specialist.
>> Daily Logs checked undertaken by the 1st level support.
>> Monthly customer “health-checks” by the 2nd level backup specialist including review of guidelines and
recommendations.
>> Liaison with Business Application Systems product specialists and agree on data back up and restore
requirements.
LAN, Telephony and Internet
>> Daily call out, liaison and calls to external suppliers and Service Providers.
>> Weekly tasks carried by 1st level support technician as guided by a network 2nd level specialist. Includes
software updates, Internet sites filter updates, network intrusion management and other.
>> Monthly customer “health-checks” by the 2nd level specialist including review of guidelines and
recommendations.
>> Managing or liaising the setting up of Firewall policies with the Firewall provider.
>> Daily call out (includes creating and deleting users) and
>> Weekly tasks carried by 1st level support technician as guided by a Microsoft 2nd level specialist.
>> Monthly customer “health-checks” by the Microsoft 2nd level specialist including review of guidelines and
recommend improvements and setting up of policies.
Server, Desktop, Notebook and peripherals support
>> Daily call out and
>> Weekly tasks carried by 1st level support technician as guided by the relevant 2nd level specialist.
>> The relevant 2nd level specialist (depending on the nature of the problem) to be called when necessary.
>> 1st and 2nd levels IT support to attend to Business Application Systems’ hardware environmental
requirements not in the product supplier’s specialist domain.
>> Management of software CD’s and DVDs.
>> Assist with hardware installation and repairs.
>> This field of support include Operating Systems updates, as well as virus, spasm and spyware updates,
password updates, loading and reloading of operating systems software, systems connectivity, disk
defragmentation and clean up, user training and other required by the hardware and environmental
software.
Server Room
>> Maintain the server room and cabling tidy including electrical wiring.
Remote Access
>> Manage and implement authorized users’ remote access to the network according to customer’s policies.
>> Remote support speeds up support once but it is not advisable before the Network is secure following the
recommendations from the proposed audit report.
>> Remote support management and granting of access authorization to other suppliers.
>> The access to the network must be managed by one entity and in line with policies and ensure that thirds
parties observe customer’ policies.
>> Management of remote access to 3rd parties during the period of need if the need is not a constant.
Wide Area Network
>> 1st level support to liaise with the internal or external service providers, place calls for service and follow up
repairs to satisfactory conclusion with a sense of urgency.
>> 2nd level network specialist to review internal and outsourced network configuration and adherence to the
network security policies or alternative secure option.
>> 2nd level network specialist to manage access to Local Area Network.
Business Application Systems
Business Application Systems are supported by specialists trained by software manufacturers, a skill that is not part of the generic standard IP based networking and Microsoft environmental software.
Business Applications
(Customer to liaise with product suppliers on business functionality and myiQ to liaise on technical matters)
>> Daily tasks carried out by the customer. Includes create and delete of users as approved by the business
system owner.
>> Product specialist to visit customer every quarter to perform a “health-check” which details are to be
agreed
>> Product specialist to provide training to users.
>> Product specialist to liaise with Backup 2nd level specialist on data back up requirements.
>> Product specialist to implement system upgrades when released and agreed to be implemented.
>> Product specialist to liaise with 1st and 2nd levels IT support to attend to hardware environmental
requirements not in the supplier’s specialist domain.
Intranet & Extranet
>> Daily call out and weekly tasks carried by 1st level support technician as guided by a product 2nd level
specialist. Includes create and delete of users as approved by the business system owner.
>> Quarterly customer “health-checks” by the product 2nd level specialist including review of guidelines and
recommend improvements. Liaise with Backup 2nd level specialist on data back up requirements.
Information Technology Management
IT auditable controls
(myiQ offer)
>> Annual review of auditable controls and
>> Periodical updates to accommodate new systems and environmental changes.
Periodical checkups
>> Network security audit (including all devices attached to the network)
>> Software licenses audit
>> Asset Management (software and hardware)
Engineering and support
All installations are supported by qualified staff from network design to integration, operation, management, equipment procurement, leasing, training and so on.
Before designing and delivering solutions we discuss with our customer the business requirements so that the final result is a business solution that satisfies the business needs of our customers.
IT Security
We offer security audits for networks and auditable security controls to IT management processes as well as Internet security, desktop, Anti-Virus, Anti-Spasm and other.
Network Monitoring
Our customers are supported by a monitoring centre 24 hours a day everyday of the year and the customers are given access to their network segment from our management system. Besides that, customers may employ their own monitoring systems is so wish.
Procurement
To the non-technologies minded customers, myiQ manages the process of procurement, on behalf of customers, analysing and presenting pros and cons of different offerings against specific requirements defined and agreed by customers. Every supplier has adequate solutions but not always the right fit for every customer requirement.
Project Management
We project manage on behalf of customers from simple LAN’s to designing, building and installing entire IT infrastructures including server rooms and the required hardware and software.
WAN’s & LAN’s
We install complete WAN’s and LAN’s (cabling and hardware) in South Africa some other countries in Africa including Office Software, Servers, Desktops, Notebooks, Printers, Scanners and a wide range of other equipment and software.
myiQ Services, based in South Africa, supports businesses with the right technologies and communication networks as well as project management and consultancy on how best to make technologies support businesses effectively and manage the business side of IT Divisions.
Consulting Services
Desktop, LAN & Operations Support
myiQ - (My insight quest ©)
South Africa: www.myiq.co.za Global: www.myiqconnect.co.za
The information and recommendations ("Information") on this World-Wide Web ("WWW") server are presented in good faith and for general information only. The Information is believed to be correct as of the date presented. However, neither myiQ nor any of its related companies makes any representation or warranty as to the completeness or accuracy of any of the Information. The reader assumes the entire risk of relying on the Information. The Information is supplied on the condition that the reader or any other person receiving the Information will make their own determination as to its suitability for any purpose prior to any use of the Information. In no event will myiQ or its related companies be responsible for damages of any nature whatsoever resulting from the use of or reliance upon the Information or any product referred to in the Information.
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